AUWin Privacy Policy

At AUWin, we are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website at auwinpokies.com, use the AUWin casino app, or engage with any of our services. By using our platform — including the AUWin login process, gaming features, and bonus programmes — you acknowledge that you have read and understood this policy. We encourage you to review it carefully before proceeding.

Who We Are

We operate under the AUWin / Unity League brand and are fully licensed under Gaming Curacao. Our services are primarily directed at Australian players, and all transactions on our platform are processed in Australian Dollars (AUD). Whether you access us via desktop, mobile browser, or the AUWin app available on Google Play, the same privacy standards apply across all platforms.

Information We Collect

When you register an AUWin account, make a deposit, claim an AUWin bonus, or contact our support team, we may collect the following categories of personal information:

Full name, date of birth, and contact details (email address, phone number)
Residential address and government-issued identification documents (for KYC verification)
Financial information including payment method details, deposit and withdrawal history
Login credentials associated with your AUWin login account
Device information, IP address, browser type, and operating system
Gaming activity, session history, betting patterns, and bonus usage
Communications sent to our support team at support@auwinaud.com
Behavioural data collected through cookies and similar tracking technologies

How We Use Your Information

We use the personal data we collect for a range of legitimate operational and legal purposes. Here at AUWin, we are transparent about how your information supports the services we provide.

Core Service Delivery

To create and manage your player account
To process deposits and withdrawals in AUD, including via credit/debit cards, bank transfers, PayPal, Skrill, and StarsPay
To verify your identity in line with our KYC and anti-money laundering obligations
To administer AUWin casino bonuses, including the no deposit bonus, daily cashback, weekly cashback, and VIP Club rewards
To facilitate your use of the AUWin casino app and associated features

Security and Compliance

To detect and prevent fraudulent activity, money laundering, and underage gambling
To comply with our obligations under our Curaçao gaming licence
To conduct internal security and compliance reviews before processing cashouts
To investigate disputes and respond to regulatory enquiries

Communication and Marketing

To send you transactional emails regarding your account, deposits, and withdrawals
To notify you of AUWin casino bonus offers, promotions, and VIP programme updates — where you have opted in to marketing communications
To respond to your support queries via live chat or email within 24 hours

Cookies and Tracking Technologies

Our AUWin platform uses cookies and similar technologies to enhance your browsing experience, analyse site performance, and personalise the content you see. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform, including the AUWin login process and game loading.

Sharing of Your Personal Data

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

Service providers: We work with trusted third-party partners — including game providers such as JILI, BNG, VPower, EVO888 H5, Meta Gaming, and others within the Unity League network — who may process limited data to deliver their services on our platform.
Payment processors: We share necessary financial data with payment providers to process your deposits and withdrawals securely.
Regulatory authorities: We may disclose your information to relevant authorities if required by law or under the terms of our gaming licence.
Fraud prevention agencies: We cooperate with third-party agencies to detect and prevent fraudulent behaviour.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. If you request account closure, we may still retain certain records for compliance purposes. You may contact us at support@auwinaud.com to request information about how long specific data is held.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. At AUWin Casino, we respect and support the following rights where applicable:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your data, subject to our legal retention obligations
The right to withdraw consent to marketing communications at any time
The right to raise a complaint with the relevant data protection authority

To exercise any of these rights, please contact our support team via live chat (available 24/7) or by emailing support@auwinaud.com. We aim to respond to all data-related requests promptly.

Children's Privacy

Our services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from minors. If we become aware that a person under the age of 18 has provided us with personal data, we will take immediate steps to remove that information and close the associated account.

Security of Your Data

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our AUWin casino login system and payment infrastructure are secured using encryption protocols. However, no method of data transmission over the internet is entirely risk-free, and we encourage you to use strong, unique passwords for your account.

Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Continued use of our platform following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out. Our team at AUWin is here to help 24 hours a day, 7 days a week.

Email: support@auwinaud.com
Live Chat: Available directly on auwinpokies.com, 24/7

Content updated: July 12, 2026